CHICAGO—From the evolving American family to the rise of collective bargaining and the continuing decline of masculinity, the face of the American consumer has forever changed. In 2012, successful brands need to adjust to this reality and find relevant ways to connect with new audiences and influencers, or risk losing loyal customers at an alarming rate, according to results of a new Leo Burnett Chicago.
The study of people and behavior examined highlighted six key consumer trends expected to have a lasting effect on American brands and marketers in 2012 and beyond.
- Healthy is in the eye of the beholder: Despite the rising obesity crisis, food remains an affordable luxury. Forty-seven percent of Americans say they would like restaurants to offer healthier items, but only 23% actually order those items. When given the choice between a burger or a salad, consumers see more value in the satisfaction of eating a burger than a salad, especially on a tight budget. Implications for brands: Regardless if you are in the food industry, think about how to satisfy consumers' desire for smaller, bite-sized luxuries. A small amount of satisfaction can go a long way.
- Sense of fairness declines, happiness inequality rises: Since the economic downturn, Americans are more unhappy than ever, especially those with lower incomes. Feelings of inequality and unfairness are rampant and continue to dwindle. Implication for brands: This year’s winning brands will be those that consistently deliver acts of fairness and behave with morality. A company that treats all customers fairly will earn Americans' trust and patronage.
- The average American family is anything but: People define their own family situation and shape their lives according to their own needs, not their peer group—40% of kids are born to an unmarried mother, and more couples have children out of wedlock. Implication for brands: Popular media is slow to catch up to the changing American family. Diverse images of family ring true with consumers and can be a great way to show how your brand fits in to today's reality.
- Men evolve as masculinity declines: The universal archetype of masculinity is over. Women are out-earning their husbands and men accept it. In fact, 77% of all men are comfortable with their wives earning more than them and 72%t are OK with staying home to take care of the children. Implication for brands: Speak with caution when referring to traditional views of masculinity. Focus on shaping identities and transforming individuals, not a specific gender.
- Collective bargaining is a weapon of survival: Daily deal giants such as Groupon and LivingSocial have paved the way for Americans to score deals on everything and anything. People don't expect or want to pay full price ever again and collectively demand better deals and offerings in the palm of their hand, each morning. Implication for brands: Integrate daily deals with customer loyalty programs. To compensate for downward pressure on margins, daily deal technology needs to segment customers that are already bargaining and offer more personalized deals to heavy users.
- Social/mobile technology: abandon the novel, embrace the practical: There will be 20 million new smartphone users in 2012. These users want to leverage social platforms and mobile in their shopping and buying repertoire, but they need mobile and social to add value, not noise. Implication for brands: To activate shoppers through social and mobile, marketers need to identify the problems shoppers are trying to solve and provide informed solutions. Brands that don't provide practical experiences will be ignored.
