WHITE MARSH, Md.—Traditionally, customers have reached for the phone to call the TIC Gums’ technical hotline. Now the company is offering enhanced technical assistance with live chat. The feature instantly connects users with a Gum Guru.
To use the live chat feature, visit ticgums.com/chat or click on the chat icon on the left side of the homepage. Live chat is available during regular business hours, M-F 8:00 am -5:00 pm EST
According to Stacy VanDenHeuvel, marketing specialist at TIC Gums, the new feature is already popular. “Within seconds of going live, we had our first customer asking a product question! It was very exciting.”